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This policy reflects our duties under the General Data Protection Regulation (GDPR), the Data Protection Act 2018 and all applicable Privacy and Electronic Communication Regulations. Our website uses ‘cookies’, which are sent from the website’s servers to your computer or mobile phone and stored on your device and may then be sent back to our website’s servers with updated data as you browse. This policy provides information on cookies, the types of cookies we use, how we use them, and how to disable them.
What are Cookies?
The types of Cookies we use
In this section you can find out about the different types of cookies we use on our site and what they do.
These types of cookies are strictly necessary for the Accord website to function properly.
This cookie is native to PHP applications. The cookie is used to store and identify a users' unique session ID for the purpose of managing user session on the website. The cookie is a session cookie and is deleted when all the browser windows are closed.
These types of cookies are necessary to provide specific functionality on the Accord website. If these cookies are disabled, you may not be able to use the full functionality of the site.
This cookie is set by Tawk.to which is a live chat functionality. The cookie is used to remember users so that previous chats can be linked together to provide better and improved service.
This cookie is set by the provider Tawk.to. This cookie is used for the functionality of website chat-box function.
These cookies allow Accord to collect analytical data on how visitors use our website. We use this data to try and improve our website, making it easier for you to find what you are looking for more quickly. These cookies are not necessary in order for you to use our site or any particular functionality.
This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep
track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors.
Duration: 2 years
This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website
and helps in creating an analytics report of how the website is doing. The data collected including the number visitors,
the source where they have come from, and the pages visited in an anonymous form.
Duration: 1 day
This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. It appears to be a variation of the _gat cookie which is used to limit the amount of data recorded by Google on high traffic volume websites.
Duration: 1 minute
This cookie is set by Hotjar. This cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the random user ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.
Duration: 1 year
This is set by Hotjar to identify a new user’s first session. It stores a true/false value, indicating whether this was the
first time Hotjar saw this user. It is used by Recording filters to identify new user sessions.
Duration: 30 minutes
This cookie is set by Hotjar, to measure user’s session progress.
Duration: 30 minutes
In order to provide you with a great experience on this site, we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences, we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences. When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features, these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.
All but essential cookies are disabled on our website by default. On your first visit to our website on a device, or after you have cleared any cookie data held on your device, you will receive a prompt to consent to the cookies we use. Through the consent banner you can accept all cookies, reject all cookies, or you can customise the types of cookies you wish to allow and reject those that you do not want to consent to. We comply with the relevant regulations which means we do not enable any cookies until we have received consent. This means that you will not be able to access the full experience of our website if the consent banner is ignored.
You can revisit your consent at any point in time by clicking on the key symbol in the bottom left corner of every page of our website.
We provide a cookie consent banner which gives you control of the types of cookies you wish to allow, and those that you would like to reject. You will see this prompt on your first visit to our website on a device, or after you have cleared any cookie data held on your device. However, you can disable cookies or revoke any previous consent you've provided by clicking on the key symbol in the bottom left corner of every page of our website. From here you can manage your cookie preferences at any time.
You are free to disable all cookies except those that are necessary for our website to function. Disabling some cookies may prevent you from using specific functionality on our website - for example, the online chat function (provided by Tawk.to) will be disabled when cookies in the 'basic interactions & functionalities' category are rejected.
In addition to the above, you can also prevent cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore, it is recommended that you do not disable cookies.
How do I change Cookie settings in my browser?
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org.
Find out how to manage cookies on popular browsers: