Update: 2021 shift review in Customer Services
Following LBG's announcement of a shift review in Customer Contact and Customer Operations, most colleagues will know the outcome of the shift review by now. The following update was issued as a newsflash email to affected members.
Most colleagues will know the outcome of the shift review by now. The vast majority (93%) have been granted their 1st or 2nd preferences. Actual shift times will be confirmed on 26th April 2021 and will take effect from week commencing 21st June 2021.
Some members may have a significant difficulty switching to their new shift. For those, there is a right to have your reasons heard and reviewed. Follow our guidance below:
- If you can’t do some aspects of the shift you can, firstly, speak to your line manager about why parts of the shift can’t be done.
- If you can’t resolve the problem with your LM, your case can be escalated for a planning review. It’s important that you set out your circumstances in your own words as you know your personal situation best and the planning team needs to clearly understand the impact of the changes on you.
- If you have appealed already and been unsuccessful, your LM will discuss options with you. If you're unable to resolve your situation, please contact Jim Fielding on [email protected] or 07786 664 119.
If you want general guidance on escalating your case or any other aspect of the shift review, please get in touch with the officer who covers your workplace – contact details below by workplace postcode.
Impacted members who need advice, guidance or support should get in touch with the officer for their workplace.