2021 shift review in Customer Services
A shift review is underway in Customer Contact and Customer Operations. The business says the changes are necessary to respond to new challenges.
Your contract of employment allows your employer to change your shift pattern but they must follow a correct process and they should:
- Explain the reason behind making the change
- Invite you to talk about your concerns and suggest ideas for alternatives
- Listen to your concerns and consider your ideas
- Do everything they can to resolve your concerns
During the consultation process, we made it clear that colleagues’ individual personal circumstances must be fully considered and 1:1 discussions held for this purpose. So, we’d encourage you to make the best of your 1:1 by reviewing all of the options available.
Make sure you select the shift that best suits your current circumstances. If none of them are do-able, explain this fully to your line manager.
We’ve told the business that we’re worried colleagues might be able to do a specific shift while WFH but not when they return to offices so we’re calling for a commitment to WFH as the preferred business model.
And we’ve insisted there must be an appeals process that includes a full rationale so we can help members challenge formally.
If you need advice or guidance, we’re here to help. Get in touch with the officer below who supports your workplace.
Impacted members who need advice, guidance or support should get in touch with the officer for their workplace.