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11 February 2021

Accord newsflash

For members in Customer Services

2021 shift review in Customer Services

A shift review is underway in Customer Contact and Customer Operations.

The business says the changes are necessary to respond to new challenges.

A newsflash with further details has been sent to members in Customer Services.

Read the update

Impacted members who need advice, guidance or support should get in touch with the officer for their workplace.

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