We know how important it is to get payments right and how inconvenient it can be dealing with overcharges. That's why we aim to get things right first time.
If you've checked the above and you’re still seeing a charge from us that you don't think is right, get in touch with our membership team through online chat (available Monday-Thursday 8:30-17:30 & Friday 08:30-17:00), by email to [email protected] or calling us on 0118 934 1808.
We’ll quickly refund any genuine payment errors made our end but we don't offer retrospective refunds if there's been a change to your employment which alters your subscription rate and you’ve failed to notify us – for example, if you’ve left your employment or changed the number of hours you work.
If your workplace isn't listed, please enter the first letters of your workplace postcode below to find the details of your local Accord officer.
Enter the first letters of your workplace postcode below to find the details of your local Accord officer.