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How do I get support?

There are many ways that we can support you, and it's easy to get in touch with us:

  • For simple queries or if you haven't got much time, you can use the quick contact form at the bottom of any page on the website - or you can use the chat function on the right-hand side of any page on the website to talk to someone straight away.
  • You can email [email protected]
  • Web chat is available Monday-Thursday 8:30-17:30 & Friday 08:30-17:00 . Outside of these hours, you can send messages to us through the web chat. We'll respond to your contact via email.
  • For more general or urgent queries, we operate a helpline Monday-Thursday 8:30-17:30 & Friday 08:30-17:00. Outside of these hours, we operate a 24hr emergency helpline for issues that can't wait until the next working day. Call 0118 934 1808.
  • Been invited to a meeting? Complete a representation request.
  • If you need support at work, you can find your local Accord officer or local Accord rep on our website.
  • Looking for one of our workplace union reps? Find your local union representative through our rep search.

Some of the things we can help with

There are many things that we can help with, but here is a non-exhaustive list:

  • Support with hybrid working, compressed hours, or flexible working requests
  • Support relating to Covid-19 (Coronavirus)
  • Policies, procedures & your rights at work
  • Misconduct & gross misconduct disciplinary proceedings
  • Grievance, harassment & bullying
  • Health, wellbeing, and attendance
  • We know employers' policies such as TSB, Lloyds Banking Group (Halifax, Bank of Scotland, Lloyds bank, MBNA), Communisis + more

No matter where you are in the country - Ireland, England, Scotland, Wales, or the Isle of Man (IOM), get in touch with us if you're in need of support.

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