How do I get support?

There are many ways that we can support you, and it's easy to get in touch with us:

• For simple queries or if you haven't got much time, you can use the quick contact form at the bottom of any page on the website - or you can use the chat function on the right-hand side of any page on the website to talk to someone straight away.
• You can email [email protected]
• Web chat is available Monday-Thursday 8:30-17:30 & Friday 08:30-17:00 . Outside of these hours, you can send messages to us through the web chat. We'll respond to your contact via email.
• For more general or urgent queries, we operate a helpline Monday-Thursday 8:30-17:30 & Friday 08:30-17:00. Outside of these hours, we operate a 24hr emergency helpline for issues that can't wait until the next working day. Call 0118 934 1808.
  
• Been invited to a meeting? Complete a representation request.
• If you need support at work, you can find your local Accord officer or local Accord rep on our website.
• Looking for one of our workplace union reps? Find your local union representative through our rep search.

There are many things that we can help with, but here is a non-exhaustive list:

• Support with hybrid working, compressed hours, or flexible working requests
• Support relating to Covid-19 (Coronavirus)
• Policies, procedures & your rights at work
• Misconduct & gross misconduct disciplinary proceedings
• Grievance, harassment & bullying
• Health, wellbeing, and attendance
• We know employers' policies such as TSB, Lloyds Banking Group (Halifax, Bank of Scotland, Lloyds bank, MBNA), Communisis + more

No matter where you are in the country - Ireland, England, Scotland, Wales, or the Isle of Man (IOM), get in touch with us if you're in need of support.