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20 October 2022

Structure changes in Consumer Relationships

Newsflash for LBG members
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Structure changes in LBG

Lloyds Banking Group has announced details of how it intends to structure 3 of the 7 core teams within its Consumer Relationships business area: Customer Channels, Customer Demand and People Planning and Chief Operating Office.

As part of this restructure, it has confirmed its executive appointments and placement of grade G colleagues resulting in the loss of 12 G grade roles.

It has aligned grade A to F colleagues to the three impacted areas without any role reductions. Almost 95% of colleagues will see no change to their business unit.

One of the most significant changes is the splitting of Customer Contact with Fraud and Personal Banking to become separate business units combining customer facing and back-office functions.

Accord’s immediate priority is to support members impacted by the change.

Accord’s General Secretary Ged Nichols said:

"Our priority is to do all we can to avoid compulsory redundancies and we’ll stay closely in touch with our impacted members to deal with emerging issues.  Accord’s team of experienced officers is on stand-by to support members through the change process from start to finish."

Get in touch for support

Any members impacted by the changes should contact their local Accord officer for advice, support and guidance. 

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