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An update for MaPAs in LBG who have been told to record customer calls, including two significant changes that have been made as a result of member feedback and representations by Accord.
An update on our concerns following the bank's decision to tell MaPAs to record calls without advising customers - something that wasn’t discussed with Accord before it was rolled out.
An update on LBG's shift review in Customer Contact and Customer Operations.
LBG has announced plans for a shift review in Customer Contact and Customer Operations.
Accord members in Lloyds Banking Group say YES to union signing an agreement to implement pay proposals
Management jobs to go – but managers get more choice this time. An update on the bank's proposals to reduce the number of managers in the community banks.
The changes will mean the loss of 190 roles, primarily affecting operations on the Isle of Man, Client Products in Commercial Banking and Customer Services Operations.
Details of the TSB variable pay award and the proposed April 2021 salary review have been published. We want to hear what you think.
An update on the bank's proposal for staff to return to full contracted hours (or as near as possible) to support customers after branches close.