Pay & grading
Delegates made it clear that there’s plenty of work to do on pay and grading in LBG and TSB.
Anthony Hua – a website delivery manager and Accord Rep in TSB – pressed the case for reward options for long serving colleagues at the top of their pay range. He made the point that such colleagues were in demand, often subject matter experts with a wealth of knowledge and expertise but don’t always feel valued. Particularly when a new employee joined the bank on an increased starting salary.
Kathy Littler from Kings Lynn branch raised the issue of pay rates for Grade A staff in branches who were expected to take on more and more complex work without any increase in pay.
Kathy was supported by other speakers – Steven Pratt who pressed for a definitive date to conclude the review of Grade A and B roles across every division and Jane Bunting from Leeds Lovell Park who had worked in branches and contact centres and felt that Grade A colleagues got all the flack but none of the recognition.
In support, Marie Crichton said she was genuinely concerned for the mental wellbeing of her Grade A colleagues who needed more support as well as the right level of pay for the work they were expected to do.
The debate was widened by Andrew Challenor – Accord’s Area Rep for London West – who made the point that LBG’s branch structure needed a complete overhaul to get the right people, at the right grades, with the right pay in the right place across the entire network.
But Emma Bennett from Grantham branch added a note of caution. She was concerned that the outputs of any review could end up downgrading roles and branches.
Finally, Emma Giblin from Rhyl branch and Steven Pratt from Customer Contact Belfast put forward reasons why LBG should conduct a full review of its grading structure, arguing that work previously carried out at a higher level was being passed off to lower grades without any increase in pay and benefits. Picking off small business areas for review was adding to the feeling of unfairness by those working in areas where no review had taken place.