Private healthcare expenses

The scheme is open to all Accord members whose employer provides private healthcare to their staff, regardless of grade. Private healthcare policies are provided by companies such as Bupa, Axa, and Mayfair Worldwide. Some employers provide cash plans (such as the Bupa cash plan level 1, 2 or 3). These plans are different to private healthcare and pay your expenses up to set limits.

It's easy to apply. We ask you to complete our online form, providing your personal details including all evidence associated with your claim. We won't be able to pay claims where required information is missing, and you claim must be in time (check the eligibility criteria for further details).

If you need help understanding the scheme rules or submitting a claim, please contact us for further assistance.

• For simple queries or if you don't have much time, you can use the quick contact form at the bottom of any page on the website - or you can use the chat function on the right-hand side of any page on the website to talk to someone straight away.
• Web chat is available Monday-Thursday 8:30-17:30 & Friday 08:30-17:00. Outside of these hours, you can send messages to us through the web chat. We'll respond to your contact via email.
• For more general or urgent queries, we operate a helpline Monday-Thursday 8:30-17:30 & Friday 08:30-17:00. Call 0118 934 1808.