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Covid-19: support centre

Our Covid-19 support centre provides details about the support available to you, latest news and guidance.

What you need to know

In this section you can find out more about covid-19, the symptoms and when to isolate.

What is covid-19 (coronavirus)?

Covid-19 is an infectious disease caused by a newly discovered coronavirus illness that can affect your lungs and airways. It’s caused by a virus called coronavirus.

Coronavirus (COVID‑19) is spreading fast. 1 in 3 people who have the virus have no symptoms, so you could be spreading it without knowing it.

Remember: ‘Hands. Face. Space.’

  • hands – wash your hands regularly and for at least 20 seconds
  • face – wear a face covering in indoor settings where social distancing may be difficult, and where you will come into contact with people you do not normally meet
  • space – stay 2 metres apart from people you do not live with where possible, or 1 metre with extra precautions in place (such as wearing face coverings)

You should avoid all non-essential meetings and interactions. In all circumstances, you should follow the guidance on meeting others safely.

What are the symptoms?

The main symptoms of coronavirus are:

  • a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
  • a loss or change to your sense of smell or taste – this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal

Approximately 1 in 3 people who have coronavirus have no symptoms and could be spreading it without realising it.

What to do if you have symptoms

  • Get a test to check if you have coronavirus as soon as possible.
  • You and anyone you live with should stay at home and not have visitors until you get your test result – only leave your home to have a test.

Anyone in your support bubble should also stay at home if you have been in close contact with them since your symptoms started or during the 48 hours before they started.

If you need medical advice

Get help at:

Call 999 if you feel very unwell or think there’s something seriously wrong.

Arrange a test on Gov.uk

When to self-isolate?

You must self-isolate immediately if:

  • you experience any symptoms of coronavirus ( a high temperature, a new, continuous cough or a loss or change to your sense of smell or taste)
  • you've tested positive for coronavirus (regardless of whether you're experiencing symptoms or not)
  • someone you live with has symptoms or tested positive
  • someone in your support bubble has symptoms and you’ve been in close contact with them since their symptoms started or during the 48 hours before they started
  • someone in your support bubble tested positive and you’ve been in close contact with them since they had the test or in the 48 hours before their test
  • you've been told you've been in contact with someone who tested positive – find out what to do if you're told to self-isolate by NHS Test and Trace or the NHS COVID-19 app
Check the latest government guidance Need an isolation certificate?

How we're supporting our members

News

We keep members up to date through our regular communications, including all the latest changes and support we've been providing through the pandemic.
 
  View our covid-19 updates

Health & safety

Keeping you healthy and safe at work is a top priority and never more important as we navigate our way through the COVID-19 pandemic. 

We carry out joint health & safety inspections and have supported special covid-19 risk assessments too. 

We've created an online learning suite for our reps to help them in undertaking these assessments. 

If there are aspects of your workplace environment that concern you, or if you are worried for your safety, please call our helpline on 0118 934 1808. We have a team of officers ready, willing, and able to advise and support you. We continue to have regular meetings with employers to ensure safety remains top priority.

Visit our health & safety rep training

Support

We keep members up to date through our regular communications, but if you have an urgent issue, please call our helpline on 0118 934 1808. We have a team of officers ready, willing, and able to advise you.

We've also produced some guidance on homeworking.

Read the statement published by the Financial Conduct Authority on support for frontline bank workers (published 28/01/2021)

External sources of support

Read our covid-19 updates Review our guidance

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