Accord TSB newsround

A round-up of news in TSB

CIO announces next phase of transformation journey

Today's announcement from the Chief Information Office will affect around 100 roles across platform teams, cloud and service delivery, and portfolio management and transformation. In addition, the bank will create around 140 new roles within the CIO.

Those impacted by this announcement will have one-to-one meetings with their line managers to discuss their options moving forward.

Accord has emphasised to TSB that we expect role reductions to be managed through redeployment, normal turnover, and voluntary redundancies, and that compulsory redundancies must be kept to a minimum. If you are affected, we can provide advice and support.

Contacts:

• Linda Crouch: [email protected] | Tel: 07766 518390
• Michelle White: [email protected] | Tel: 07495 955887

New branch operating model including Telephone Banking

There have been queries about the need for branch staff to provide more telephony support in the coming months.

We have discussed this with the business and have been informed that additional cover is needed during the peak holiday period and due to increased customer calls linked to the reduction in branch hours and closures scheduled for August and September.

The bank views this as part of the transition to the new hybrid model where branch and telephony work as one team. It believes that demand will stabilise once the planned branch closures are complete and new teams are in place.

Staff concerns should be referred to line managers, but Accord's team is also here to help as always.

Spotlight

Spotlight has recently celebrated its fourth birthday. We have received positive feedback about the programme and know that almost 80% of colleagues benefit from it. We encourage anyone who hasn't used their full allocation to consider doing so.

We continue to discuss reward issues with the business and would like to hear from you about what you think should be prioritised for further improvement.

Why not become a rep for Accord?

We are always looking for members to step up into rep roles, and we’re looking for new reps in Ingenuity House in particular. Being a rep is rewarding as you help and support your colleagues and get the chance to raise concerns and shape the agenda in our consultations with TSB.

If you are interested in learning more, chat to one of our existing reps. They’ll be happy to talk to you about their roles and their importance. Here’s four you can reach out to:

• Michelle White, senior rep in Sunderland - [email protected]
• Stephanie Hunter, senior rep in branch, Meadowside, Scotland - [email protected]
• Stephen Abel, rep in Telephone Banking (previously branch) - [email protected]
• Furrukh Riaz, senior rep in Barnwood - [email protected]

Did you know about Associate Membership?

If you leave TSB for new opportunities, you can stay with us and continue to receive support and access to our benefits.

Associate membership is £7.50 per month. So if you are leaving TSB, why not take us with you to support you on your journey?

Accord Travel Club

Football may not be coming home but summer is here and what better time to shout about the Accord Travel Club!

We’re happy to share with you a new info pack from the travel club. It gives you more information to help you save money on your next getaway.

Let us know your thoughts

If you have any feedback on the above items or would like other items to be included in our discussions with TSB, please contact