A round-up of news for members in Lloyds Banking Group
We're back on Viva Engage!
Accord has relaunched its Viva Engage (VE) page, giving members and colleagues another way to stay connected, ask questions, and hear about Accord’s latest news and campaigns.
Why join the Accord VE community?
- Stay up to date with Accord’s work and how we’re supporting LBG colleagues.
- Ask questions and engage in discussions about workplace issues.
- Connect with other Accord members and reps.
- Learn more about Accord’s upcoming campaign – ‘For You’ – and how we’re standing up for members.
Our LBG Accord reps will be actively monitoring and managing the page, ensuring that it remains a helpful and engaging space for all. While they may not always be able to respond immediately, they’ll be keeping a close eye on discussions and stepping in where needed.
Accord has also published some usage guidelines to ensure that discussions remain respectful and aligned with Accord’s values. Please take a moment to familiarise yourself with them before posting - they are available to view under the ‘Info’ section of the page.
Join the conversation today! Head over to the Accord Viva Engage page and be part of the discussion (please note: this link will only work when accessed via an LBG device. You can find the page by searching ‘Accord’ and selecting the ‘Communities’ filter when in Viva Engage).
If you have any questions or concerns, feel free to reach out to the Accord HQ team: [email protected]
Branch network changes in May
The change plans announced on 15 January are due to come into effect on 12 May.
Ahead of that, the staff who went through the selection processes will be informed of their outcomes on 12 March.
Accord’s team will be available to provide advice and support to any members who need help if the outcome isn’t what they hoped for.
Miles Ravenhill has accepted our invitation to meet with Accord reps from the branch networks that we’ll be holding in Glasgow, Birmingham and London in May.
James Harrison, LBG’s Personal Banking Director has accepted a similar invitation to an event for reps from Personal Banking and other non-branch workplaces in Leeds in May too.
The meetings will be reported on in the next issue of the My Accord magazine.
On branch closures, LBG will now inform colleagues of outcomes on a quarter-by-quarter basis through 2025 based on the branches that are scheduled to close in that quarter. This will commence in Q2 and will inevitably mean that some colleagues in branches closing early in the quarter will not get their outcome a full three months before the closure date.
The decision to allow customers from any LBG brand to use any branch in the UK is up and running. The union is monitoring developments carefully and will be supporting members through the transition.
Supporting our members through Platform 3.0
Restructures have become a never-ending challenge for Lloyds Banking Group employees - 23 so far this year alone. The biggest, Platform 3.0, affects thousands of colleagues, all of whom were notified on 5th February that they would be going through a selection process. They’ll find out their outcomes on 18th March.
For many of those impacted, this has been a stressful and uncertain time, but Accord has been there for them at every step.
What support have members had?
Guidance & advice – We contacted every affected member, providing information on the process and how to engage with it.
Help with selection – A number of impacted members turned to us for support with their submissions, ensuring their skills and experience are fairly represented.
A listening ear – Whether members needed reassurance, clarity, or a place to vent, we’ve been there.
Representation & challenge – We continue to raise concerns with LBG, pushing for fairness and transparency.
If you’ve joined Accord since this all began, we’ve got you covered. To help you navigate this process, we’ve prepared a guidance document. This contains practical information whether you’re in a selection process, are at risk of redundancy or are considering your next steps.
We also recommend that you access FAQs via LBG’s Colleague Support Site.
You're not alone
This restructure may be hitting Platforms today, but we know constant change is affecting teams across LBG. If you’re going through uncertainty or want support navigating changes, Accord is here for you.
Need advice? Contact us anytime. You don’t have to face these changes alone.
Find local supportLBG colleagues offered no compensation for TUPE Transfer – “unacceptable” says Accord
LBG has announced the outsourcing of around 250 staff in Business & Commercial Banking Chief Operating Office to a company called Teleperformance.
The transferring staff are mainly based in St Vincent St in Glasgow, Ettrick & Teviot houses in Edinburgh and in Birmingham.
They are being offered no compensation for the non-contractual employment benefits that will be lost on transfer or for the much worse offer on pension contributions from their new employer. Accord has strongly challenged this decision and is continuing to push for a fair deal for those who have no choice but to be transferred.
The reality for colleagues
For those affected, this is not just a job change—it’s a life-altering decision forced upon them. Many have dedicated decades to LBG, building careers, trusting the employer’s promises on benefits, and shaping their financial futures accordingly. The transition means:
- Immediate financial loss, with cuts to pension contributions (from a maximum of 15% at LBG to just 6% at Teleperformance), loss of non-contractual benefits like staff mortgages, share plans, and bonuses.
- Uncertainty about their future roles, with no clarity on what work they will do or if their terms and conditions will remain the same long term.
- A sense of betrayal, with many reporting distress, anxiety, and sleepless nights as they face an uncertain future.
Accord has gathered powerful impact statements from affected members, making it clear that LBG’s actions are causing significant distress and will result in financial hardship. Some colleagues are worried about losing their homes, while others fear being forced into roles they are not suited for, with no alternatives offered.
LBG has refused to offer any financial compensation for lost benefits—despite announcing nearly £6bn in pre-tax profits last year.
This situation highlights a stark reality for all LBG employees: if it’s happening to these colleagues today, it could happen to others tomorrow.
What we're doing
- We have formally challenged LBG on its refusal to compensate affected staff.
- We are taking legal advice on the best way to contest the Group’s approach.
- We are keeping the pressure on LBG to negotiate a better outcome with us.
- We have already held an information session for impacted members to explain their rights under TUPE and discuss their options.
- Our staff are visiting members in their workplaces.
- We are working with Unite to ensure that union members have the best possible support throughout this process.
How can you help?
- Show solidarity – This isn’t just about one group of colleagues; it’s about the way LBG treats its people. Let’s send a clear message that this kind of treatment is unacceptable.
- Encourage non-members to join – The more members we have, the stronger our voice. If you know colleagues impacted by the transfer who are not in a union, urge them to join Accord or Unite immediately.
- Speak out – Share your concerns with LBG senior leaders. Let them know that as an LBG employee, you expect better treatment for your colleagues.
This is just the first phase in our tireless effort to protect our members’ livelihoods. Accord will continue to challenge LBG on this issue and push for better treatment.
Flexible working: our fight for stronger rights continues
Since our last update, Accord has been actively pushing for meaningful improvements to flexible working rights. While the recent Employment Rights (Flexible Working) Act 2023 introduced some procedural changes, we remain concerned that the law still falls short in securing real flexibility for employees who need it.
What we've done
We formally submitted our views to the consultation
on the Employment Rights Bill, calling for stronger protections for employees
requesting flexible working. Specifically, we’ve urged policymakers to address
the following key issues:
- Ensuring real justification for refusals – Employers must be required to demonstrate that rejecting a request is genuinely necessary, rather than relying on broad, vague reasons.
- Providing a right to appeal – Unlike LBG, which does offer colleagues the right to appeal, there is currently no legal obligation for employers to provide an appeal process. This leaves employees in many workplaces with no recourse to challenge unfair decisions.
- Strengthening tribunal powers – At present, tribunals can only order an employer to reconsider a request, which often leads to the same outcome. We’re pressing for more robust remedies, including financial deterrents for unreasonable refusals.
- Trial periods for flexible working – We’ve suggested that tribunals should be able to grant interim orders allowing employees to trial their flexible working request before a final decision is made.
What this means for you
While we continue to fight for legislative change, we’re also pressing LBG to address these concerns internally – in particular, we’re keen to ensure our members’ reasonable requests aren’t declined on broad, vague reasons without any real justification.
Need support?
If your flexible working request has been rejected, or you’re facing difficulties securing a fair arrangement, we’re here to help. Contact us for guidance and support.
Your safety, your voice - let's make LBG a safer place to work!
Accord is working hard with Lloyds Banking Group to ensure your workplace is safe and your wellbeing is a priority. We've made real progress—improving risk assessments, simplifying accident reporting, and pushing for zero tolerance of aggressive customer behaviour.
But we need you to help take things further!
See it? Report it
Spotted a safety hazard, faulty equipment, or an issue affecting your wellbeing? Whether it’s a near miss, an accident, or an ongoing problem, LBG can only fix what it knows about. Report it through the Bank’s channels or reach out to Accord’s Health & Safety Officer, [email protected]
How do you want to hear from us?
We want to keep you in the loop on health & safety improvements—but what’s the best way? Short videos? Quick updates? Soundbites? Tell us what works for you! Drop your ideas to [email protected]
Together, we’re making LBG a safer place—whether you’re in a branch, office, contact centre, or working from home.
Let us know your thoughts
If you have any feedback on the above items or would like other items to be included in our discussions with Lloyds Banking Group, please contact: [email protected]
