We've noticed you are using an outdated internet browser. For optimum performance and usability of the this website, we suggest you upgrade your browser.
Toggle Menu
Back to all articles

05 March 2021

Update on MaPA call recordings

Newsflash for LBG MaPA members
Play the video

MaPAs told to record all customer calls – update

Following discussions with Accord & Unite, Lloyds Banking Group issued further communications and a Q&A document yesterday.

A newsflash has been sent to our LBG MaPA members to provide an update on some significant changes that have been made as a result of our representations.

Read the update

Members who have further thoughts or comments about this issue should email Ged Nichols: [email protected]

Read the next article Back to all articles

You might also like


Financial Statement 2021

Our financial statement for the year ending 2021 has been prepared for members to understand the total income and expenditure of the union.

Read this article



Schroders announce contract change consultations

Schroders has announced its intention to amend three parts of the employment contract as well as updating the language. Accord is being consulted about these changes and we’re now seeking the views on the changes from SPW staff

Read this article



LBG's response to cost-of-living crisis

Accord has asked for interim measures from Lloyds Banking Group following further inflation increases and to assist with the rises in fuel and energy costs. The union also has upcoming joint discussions about the Group's Q1 results and the GPS Award.

Read this article