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05 March 2021

Accord newsflash

For MaPA members

MaPAs told to record all customer calls – update

Following discussions with Accord & Unite, Lloyds Banking Group issued further communications and a Q&A document yesterday.

A newsflash has been sent to our LBG MaPA members to provide an update on some significant changes that have been made as a result of our representations.

Read the update

Members who have further thoughts or comments about this issue should email Ged Nichols: ged.nichols@accordhq.org

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