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05 March 2021

Update on MaPA call recordings

Newsflash for LBG MaPA members
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MaPAs told to record all customer calls – update

Following discussions with Accord & Unite, Lloyds Banking Group issued further communications and a Q&A document yesterday.

A newsflash has been sent to our LBG MaPA members to provide an update on some significant changes that have been made as a result of our representations.

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Members who have further thoughts or comments about this issue should email Ged Nichols: [email protected]

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