MaPAs told to record all customer calls – update
Following discussions with Accord & Unite, Lloyds Banking Group issued further communications and a Q&A document yesterday.
A newsflash has been sent to our LBG MaPA members to provide an update on some significant changes that have been made as a result of our representations.
Read the update
Members who have further thoughts or comments about this issue should email Ged Nichols: firstname.lastname@example.org
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