MaPAs told to record all customer calls – Accord challenges decision
The decision by the business to tell MaPAs to record their calls without advising customers wasn’t discussed with Accord before it was rolled out.
A newsflash has been sent to our LBG MaPA members to provide an update on our concerns.
Read the update
Members who wish to add their views about this issue should email Ged Nichols: firstname.lastname@example.org
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