We've noticed you are using an outdated internet browser. For optimum performance and usability of the this website, we suggest you upgrade your browser.
Toggle Menu
Back to all articles

26 February 2021

Challenging call recording demands

Newsflash for LBG MaPA members
Play the video

MaPAs told to record all customer calls – Accord challenges decision

The decision by the business to tell MaPAs to record their calls without advising customers wasn’t discussed with Accord before it was rolled out.

A newsflash has been sent to our LBG MaPA members to provide an update on our concerns.

Read the update

Members who wish to add their views about this issue should email Ged Nichols: [email protected]

You might also like