23 February 2021
Impacted members who need advice, guidance or support should get in touch with the officer for their workplace.
An update for MaPAs in LBG who have been told to record customer calls, including two significant changes that have been made as a result of member feedback and representations by Accord.
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An update on our concerns following the bank's decision to tell MaPAs to record calls without advising customers - something that wasn’t discussed with Accord before it was rolled out.
An update on LBG's shift review in Customer Contact and Customer Operations.