We've noticed you are using an outdated internet browser. For optimum performance and usability of the this website, we suggest you upgrade your browser.
Newsflash announcement logo - green outline of a cartoon person with megaphone on blue block background
Back to all articles

22 February 2022

A change to roles & pay groups for Fraud and Disputes Advisers & Team Managers

Newsflash for LBG members
Play the video

A move in the right direction

Customer Services (CS) is transferring all Fraud and Disputes Advisers and Team Managers in Customer Contact and Operations into a different job family which will increase their pay group from 3 to 4 with effect from 1 March 2022. The pay review due on 1 April 2022 will be processed against the higher midpoint salaries.

Colleagues whose salary is currently below Pay Group 4 minimums of £20,664 for grade B and £25,245 for grade C will have their pay increased to these new amounts. We’re talking to the business about how it intends to apply pay progression policy which moves Advisers and TMs to 95% of their midpoint after 6 months in role. More info will follow.

At the same time as discussing these positive changes, we asked the business to review role complexities. As a result, Authorised Payment Push specialist roles in F&D at Adviser and Team Manager level will be regraded from B and C to C and D respectfully.

These are welcome changes resulting from joint working between Accord and the business to improve some members’ terms and conditions of employment. But there are many more members with expectations about how LBG value them.

When the annual pay uplifts are processed members will be able to gauge how they have benefited from this change (not all colleagues will benefit).

What's next?

We’ll review the impact on salaries after the 2022 pay uplifts have been paid.

As the business continues to become more complex, the reward expectations of members naturally increase as new skills and processes have to be learned. We want to make progress this year on the size and grade of the A role in Personal Banking and some roles in Operations as well as reviewing the more complex fraud and banking roles. We’ll keep you in touch with our discussions.

Any feedback should be sent to [email protected]

You might also like