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An update on our concerns following the bank's decision to tell MaPAs to record calls without advising customers - something that wasn’t discussed with Accord before it was rolled out.
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We’ve had lots of queries from members who want to appeal the shifts on offer as they can’t make them work in their individual circumstances, so here's some clarification and an update
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LBG has announced plans for a shift review in Customer Contact and Customer Operations. Here's some short advice if you're affected and need some guidance
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Accord members in Lloyds Banking Group say YES to union signing an agreement to implement pay proposals - with 71% of members who took part in the independent ballot answered ‘yes’
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Management jobs to go – but managers get more choice this time. An update on the bank's proposals to reduce the number of managers in the community banks.
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The changes will mean the loss of 190 roles, primarily affecting operations on the Isle of Man, Client Products in Commercial Banking and Customer Services Operations.
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Details of the TSB variable pay award payable on 19th March and the proposed April 2021 salary review have been published. We want to hear what you think.
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An update on the bank's proposal for staff to return to full contracted hours (or as near as possible) to support customers after branches close.
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Lloyds Banking Group and TSB have been working with the FCA to get a collective, supportive statement out that recognises the great job that bank workers are doing.
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