Branch opening hours have generally returned to 9am – 5pm, with local branches working within the 9.30am – 4.30pm window. Saturday opening hours are still being considered but those branches that are open from 9am - 1pm will continue to do so for the time being.
We’re keen to see what happens to demand for branch services as restrictions ease. If customer demand returns quickly to pre-covid levels, some branches might struggle because of the job reductions which have taken place.
On the other hand, if the shift away from branches is more permanent, this will bring forward other questions about the size and sustainability of the network over time.
We hope that the new strategies and training that have been implemented over the last few months will support both the business and colleagues in these new times.
We’ll continue our regular dialogue with the bank but we’d also like to hear from you about what’s happening in your branch.
Please contact in confidence, one of our branch reps or Linda Crouch (see contact details at the end of this update).
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